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4.8/5
Independent Feedback based on 2454 verified reviews.
Professionals
Carparison has been considerably more professional than my previous lease company! They answered questions in good time and were not pushy in any way.
Thank you for this review, we're so pleased we were able to give you a better experience with leasing! I hope you have a lovely Christmas and a great New Year. Many thanks, Lauren.
Very pleasant and helpful to deal with.
Thank you for leaving such a great review Sandra, I'm so pleased you had a good experience. Have a lovely Christmas! Best wishes, Lauren.
Carparison staff provided excellent support for a private customer
The Carparison staff were all very helpful throughout a process that was complex for a private customer. That said it was apparent throughout that the process was designed to fit the needs of commercial customers making it quite complex for an individual.
Thank you for your 4 * feedback. Firstly I'm glad to see that you felt that the team were helpful through your leasing journey. Online leasing can seem sometimes like there is a lot of digital forms to sign and ID required, our Funder partners have tightened their security to protect the individuals and also legislations tightened again to protect both individuals and the companies offering the lease cars. The Carparison team will always be on hand to assist where possible and as a business, we listen to all comments as we strive to make the journey as easy as possible and transparent.If we can be of any further assistance, please call me direct on 01395 202260 Many thanks Steve
Professional informative and friendly service from start to finish
Thank you for your 4* review. We are delighted that you received an informative and friendly service throughout the process. If there is anything else we can assist with, please reach out.
Good service
Everyone I dealt with was very professional, knowledgeable and helpful.
Thank you for your 4* review. We are delighted to hear that you were happy with our service and we hope you are enjoying the car! If there is anything else we can assist with in the future, please reach out.
The process was very efficient and automated. All went without a hitch
Thank you for taking the time to leave this great review, I'm so pleased you had a good experience with us! All the best, Lauren.
Great service
Very friendly and informative staff at every stage
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. All the best Courtney
Great service from carparison
Great service but let down by polestar who failed to deliver the car and still waiting
Hi Peter, thank you so much for the 5* review! I apologise again for the failed delivery from Polestar, we are chasing Polestar for further news and my colleague Andy will continue to keep you updated. As Andy mentioned, your contract will not start until delivery has taken place. Thank you again for your understanding and kind review. IF there is anything else that we can help with, please do get in touch. All the best, Courtney
Great service all round
Hi Philip, thank you so much for your 5 star review. We are delighted that you're happy with our service and we hope you love your new vehicle! Best regards, Jasmine
Quick efficient service.
Good service.
We’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. Best regards, Jasmine
Good service before, during and after. Top Marks.
I was dubious initially as I found a couple of negative reviews, but I later learned that was down to failed credit checks and user disgruntlement. In my case, the support before, during and after has been excellent. Martyna helped me with quotes and placing an order and subsequently supporting a delivery problem from manufacturer. At all times, prompt, professional and supportive. I would 100% recommend Carparison.
Hi Justin, thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! All the best, Courtney
Very happy
service overall very good, delayed delivery but out of Carparison's control and their customer service was very good in this regard.
Thank you for your 4* feedback, we are glad that your service was met with Carparison's core values and your service level was very good. We do apologise for the bump in your journey outside of our direct control where your new vehicle was delayed.
Effortless
Kept in touch and everything went really smoothly
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Courtney
Outstanding communication
Thank you for leaving this review Richard, we work really hard to ensure our customers are updated and things go smoothly, so I'm pleased this has been reflected with you. Have a great Christmas! Best wishes, Lauren.
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Thank for you for leaving this great 5 star review! Best wishes, Lauren.
Great communication from an attentuve, dedicated customer service team.
Great communication from an attentuve, dedicated customer service team. Although the initial 'in stock' delivery timeline for delivery of the car slipped, the Carparison team, were candid and consistent with meaningful updates & successfully supported my necessity request for tighter confirmed delivert date, That candour, transparency & can-do attitude kept me from looking into alternate options, and yes I would therefore highly recommend them to others. Great job, Thankyou
Don't waste your time
Order went through smoothly at first, a delay was hit with the finance company and carparrison not communicating with eachother. Delivery day finally arrived... no car appeared. Between car parrison and polestar no information was given to advise when re delivery would be. Polestar offered to sort a courtesy car for me, but then didn't organise one so I was left without any transport and unable to get to work. Second delivery day came on the Monday (second day taken off work) carparrison assured me it was coming today... no car arrived. All parties denying responsibility and blaming eachother, not very professional at all. Third delivery day came , carparrison assured me 100% that the delivery would be on the afternoon (even when all polestar communications said morning) 'this is definitely booked for an afternoon delivery' are you sure because... 'yes absolutley'. Re-arrange all meetings for the morning... delivery driver calls to confirm my morning delivery appointment, at my home, I'm currently at work with a morning packed full of re arranged meetings. Marvelous! Delivery driver agreed to deliver the car to my works address where I recieve a handover all be it a bit brief as I did not have the time to spare. Carparrison and polestar have confirmed previously they would be compensating me for the hassle. One week down the line I am being asked for feedback and I can leave nothing but negatives as I am still waiting for someone to contact me. Completely unacceptable and downright poor customer service.
Good morning Andrea, Once again we would like to re-affirm our genuine apologies for the journey you encountered, unfortunately on rare occasions matters outside of Carparison’s control do happen, as explained when this happened on your journey we relayed the information we were offered from Polestars logistics agent tasked with delivering your car. At no stage were we disingenuous, we always strive to put the customer at the forefront and have grown year on year offering support and timely updates as you will read from copious amounts of reviews. We acknowledge on this occasion the system broke, As requested and agreed we will come back to you once we have all the information necessary. In the interim, if we can be of any assistance please reach out to the team
Fast, helpful and always at hand to help.
Fantastic service! Speedy response to enquiry and helpful throughout. Managed to process and clear my order faster than anybody has done in the past. Will certainly be using them again in the future.
Thank you for leaving such a lovely review, I'm thrilled you had a good journey with us. I hope you're enjoying your car! We hope to hear from you again in a few years - have a great Christmas! All the best, Lauren.
Easy & User friendly
Straight forward, good explanation, understanding on questions asked, informed from start to finish, quick delivery
Thank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. All the best, Courtney
Best car lease after evaluating other lease companies
Fast , good feedback .Decent cost. Good support.
Thank you so much for your kind review! I’m thrilled to hear that we could find you the best deal and that we were able to support you through your lease journey. Wishing you many enjoyable miles in your new car! Best wishes, Jasmine